Refund Policy

Cancellation & Refund Policy

At Root’D, we want you to love every purchase. Our products are designed to inspire curiosity and connection through play, and we stand by their quality.

Order Cancellation

  • Orders can be cancelled within 12 hours of placing them, provided they haven’t been shipped yet.

  • Once shipped, orders cannot be cancelled.

Returns & Refunds

  • Returns are accepted for unused and unopened products within 7 days of delivery.

  • To request a return, please email support@rootdkids.com with your order number and reason for return.

  • Returned items must be in their original packaging and condition.

  • Once your return is received and inspected, we’ll notify you via email. Approved refunds will be credited to your original payment method within 5–7 business days.

Non-Returnable Items
For safety and hygiene reasons, opened kits, used toys, or partially completed craft sets cannot be returned.

Damaged or Incorrect Items
If you receive a damaged or incorrect product, contact us within 3 days of delivery with clear photos. We’ll arrange a replacement or full refund.

Questions?
For help with your order, reach us at info.culturequest@gmail.com

Learn More About Root'D

What is Root'D?

Root'D is an educational toys and games brand that creates fun, screen-free activity kits, games, and toys to help children (ages 4+) explore and connect with their cultural roots.

Who are Root'D products for?

Root’D is for parents who want their children to stay connected to Indian culture - learning to appreciate traditions, festivals, and stories while growing into empathetic, curious, and confident global citizens.

Are the products religious?

No. Root'D is a secular brand. We explore the culture, values, and traditions behind festivals and heritage—not religious practices.

What types of products does Root'D offer?

  • DIY craft kits
  • Festival-based activity boxes
  • Cultural games (card, board, puzzle)
  • Story sets exploring heritage themes





Is this only for Indian culture?

For now, yes—but Root'D is designed to become a global brand. Our mission is to help families everywhere share their culture with the next generation.

How can I request a culture to be added next?

We’d love to hear from you! Submit your ideas via our Contact Us form or join our waitlist for upcoming cultural editions.