Shipping Policy

Processing Time
Orders are typically processed within 2–3 business days (excluding weekends and holidays). During peak seasons, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on destination and package weight.

Estimated delivery after dispatch:

  • India: 3-7 business days

  • USA: 3–7 business days

Tracking Your Order
Once shipped, you’ll receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.

Delays
Delivery times are estimates and may vary due to factors beyond our control (customs, weather, or courier delays).

Incorrect or Incomplete Address
Please verify your shipping details before placing your order. Root’D is not responsible for lost packages or delays due to incorrect addresses.

Lost or Damaged Packages
If your order is lost or arrives damaged, contact info.culturequest@gmail.com within 7 days of delivery. We’ll investigate and arrange a replacement or refund as appropriate.

Shipping Areas
We currently ship to the India and U.S.. We plan to expand to additional countries soon.

Learn More About Root'D

What is Root'D?

Root'D is an educational toys and games brand that creates fun, screen-free activity kits, games, and toys to help children (ages 4+) explore and connect with their cultural roots.

Who are Root'D products for?

Root’D is for parents who want their children to stay connected to Indian culture - learning to appreciate traditions, festivals, and stories while growing into empathetic, curious, and confident global citizens.

Are the products religious?

No. Root'D is a secular brand. We explore the culture, values, and traditions behind festivals and heritage—not religious practices.

What types of products does Root'D offer?

  • DIY craft kits
  • Festival-based activity boxes
  • Cultural games (card, board, puzzle)
  • Story sets exploring heritage themes





Is this only for Indian culture?

For now, yes—but Root'D is designed to become a global brand. Our mission is to help families everywhere share their culture with the next generation.

How can I request a culture to be added next?

We’d love to hear from you! Submit your ideas via our Contact Us form or join our waitlist for upcoming cultural editions.